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Delivery & Returns

Shipments will be made by the transport agency designated by IntiMadrid.es , at the address indicated by the user in the "SHIPPING ADDRESS" section. The agency will make up to a maximum of two attempts. If they are unsuccessful, the agency will retain the order in its facilities for a maximum period of six days, after which it will be returned to IntiMadrid.es . During those six days, the recipient can pick up their facilities.

The successive shipments will be assumed again and entirely by the recipient.

IntiMadrid.es will not process any order whose delivery address is a post office box. The products will be sent to the delivery address indicated when placing the order or, where appropriate, to the address indicated in the customer account.  

In the case of an improbable stock shortage, IntiMadrid.es will inform the customer so that he can decide. You can choose to wait to receive the item again, exchange it for another or cancel the order and receive a full refund.

In the event of delays in delivery times, the customer will be notified as soon as possible by email of this circumstance.

Shipping:

IntiMadrid.es delivers within 24 hours to the Peninsula and the Balearic Islands, except for incidents beyond our control, for orders received before 2:00 p.m. on the current day. For orders to the Canary Islands, Ceuta or Melilla and Europe, the delivery time ranges from 3 to 5 working days. For orders to the rest of the world the term is from 6 to 8 working days. In any case, we promise to expedite the delivery of the order as much as possible. Within our possibilities. If the order must cross a customs office, the import customs procedures are borne by the recipient. In case of not providing all the necessary data to make the corresponding invoice for customs, the shipment may be detained. IntiMadrid.es will not accept claims in case the data is incomplete.  

Freight:

IntiMadrid.es works daily to offer its customers the best shipping conditions.

Shipments to destinations outside of Spain and Portugal:

The store calculates the shipping price based on the country of destination. You can consult the list of shipping prices depending on the country of destination in this list in PDF.

Shipments to Spain and Portugal:

You can place orders from a minimum purchase of € 15.To collaborate with our clients in freight: in Spain, the Peninsula and the Balearic Islands, and in Portugal IntiMadrid.es assumes part of the cost of freight to the customer, having to pay this only € 5, assuming them in full from € 50 of purchase . Shipments made to the Canary Islands involve € 10 of shipping costs if they do not reach € 50 of purchase, from that amount, the costs are € 5. For orders with a destination other than Spain or Portugal, the shipping cost to be added to the total price of the order is shown before confirming the order. In case of free pick up at one of our associated points there are no expenses of any kind.  

Returns:

IntiMadrid.es firmly believes in full customer satisfaction. For this reason, you have 15 days from receipt of the order to return the product. Given the sensitive nature of the product that IntiMadrid.es sells and to safeguard the customer experience as much as possible, said product must be returned in perfect conditions of use to be put on sale again, without deteriorating in any condition and in its original packaging. Send the product properly packed freight paid by the customer to the address of our warehouse. When the product is received and properly examined to ensure that it meets the requirements, we will proceed to change or pay the product if you wish. The return costs are borne by the customer except in the case of a defective product or an error in the preparation of the order.

How to return to IntiMadrid.es ?

We have improved the process for returning purchases made at IntiMadrid.es to make it more comfortable and simple.

Click on the “Returns Form” link to open the form. You only have to fill it out, print it and send the package.

Returns Form

 

 

You can contact us using any of the following channels:

By phone at: 698 927 412

By email at info@ IntiMadrid.es

By Whastapp on 698 927 412

By Skype: @intimadrid

By Facebook Messenger: @intimadrid